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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

We try our best to deliver the goods to you ASAP.
5~7 business days for free shipping
2~5 business days for priority shipping
Overnight service is upon request.

After your online order has been received and processed, you will get an email confirming that your order has been shipped. In the email, you will find your tracking number. Please track through www.USPS.com.

You can read all about our returns policy here. Please note: Personalized styles and Final Sale items cannot be returned. We do not offer free return shipping.

We will restock items which are out of stock but do check with us by sending us an email at info@secretboxnewyork.com to check with us on the timeline. We do not want to make you wait for long.

Please fill out the form on the contact page or email info@secretboxnewyork.com directly. As a complimentary service, a secretbox representative will contact you to answer any questions that you may have.